FAQ — Ariston Coach Inc Chicago Black Car Service

Question 1

What is Ariston Executive Car Service?

Accepted Answer

Ariston Executive Car Service is a Chicago-based executive black car service specializing in corporate transportation, airport transfers to O'Hare (ORD) and Midway (MDW), event transport, and hourly charter. We operate professional, late-model luxury vehicles with background-checked, licensed chauffeurs available 24/7 across the Chicago metropolitan area.

Question 2

What areas does Ariston Executive Car Service serve?

Accepted Answer

We serve all of Chicago and the greater metropolitan area, including O'Hare International Airport (ORD), Midway International Airport (MDW), downtown Chicago, the Loop, River North, Lincoln Park, Naperville, Evanston, Oak Brook, Schaumburg, and surrounding suburbs. We also provide intercity transfers to Milwaukee, Indianapolis, and other Midwest destinations.

Question 3

Is Ariston Executive Car Service available 24/7?

Accepted Answer

Yes. Ariston Coach Inc operates around the clock, 365 days a year. Whether you need a 3 AM airport pickup or a late-night event transfer, our dispatch team and chauffeurs are available at any hour.

Question 4

How long has Ariston Executive Car Service been in business?

Accepted Answer

Ariston Executive Car Service has been providing executive transportation in Chicago for over 10 years, completing more than 5,000 rides with a 98% on-time arrival rate. Our reputation is built on reliability, discretion, and white-glove service.

Question 5

How do I book a ride with Ariston Executive Car Service?

Accepted Answer

You can book online at aristonrides.com/booking through our secure reservation portal powered by myridesync. You can also call or text us directly. We recommend booking at least 24 hours in advance, though we accommodate last-minute requests based on availability.

Question 6

Can I book a black car for a same-day pickup in Chicago?

Accepted Answer

Yes, we accept same-day bookings subject to vehicle availability. For guaranteed availability, especially during peak hours or major events, we recommend booking in advance. Contact us directly for urgent same-day requests.

Question 7

What information do I need to make a reservation?

Accepted Answer

To book, you'll need your pickup date and time, pickup and drop-off addresses, number of passengers, any luggage details, and flight information for airport pickups. For corporate accounts, we can set up centralized billing.

Question 8

Do you offer corporate accounts for businesses?

Accepted Answer

Yes. We offer dedicated corporate accounts with centralized billing, priority dispatch, and account management. Corporate clients benefit from streamlined booking, consistent chauffeur assignments, and detailed trip reporting. Contact us to set up a corporate account.

Question 9

Do you provide airport transfers to O'Hare and Midway?

Accepted Answer

Yes. Airport transfers to and from O'Hare International Airport (ORD) and Midway International Airport (MDW) are among our most popular services. We offer meet-and-greet service inside the terminal, flight tracking, and complimentary wait time for delayed flights.

Question 10

Do you track my flight for airport pickups?

Accepted Answer

Yes. We monitor your flight in real time. If your flight is delayed or arrives early, we automatically adjust your pickup time at no extra charge. Your chauffeur will be ready when you land.

Question 11

Where does my driver meet me at O'Hare or Midway?

Accepted Answer

For arrivals, your chauffeur will meet you inside the terminal at baggage claim with a name sign if Meet and Greet Service has been requested, otherwise Standard Cusrbside pickup for all other airport arrivals.  You'll receive your driver's contact information and vehicle details before your flight lands so you can coordinate directly.

Question 12

How early should I book an airport transfer?

Accepted Answer

We recommend booking at least 24 hours in advance for airport transfers. For early morning departures (before 6 AM) or during peak travel periods like holidays, booking 48–72 hours ahead ensures availability.

Question 13

What types of vehicles does Ariston Executive Car Service offer?

Accepted Answer

Our fleet includes executive sedans for solo travelers and couples, executive SUVs (Chevy Suburban or Simlar) for groups of up to 6, and Sprinter vans for larger groups of up to 12. All vehicles are newer-model, meticulously maintained, and equipped with premium amenities.

Question 14

Are the vehicles clean and well-maintained?

Accepted Answer

Absolutely. Every vehicle is professionally detailed before each trip. Our clients consistently note the immaculate condition of our cars in reviews. We maintain strict cleanliness and maintenance standards across the entire fleet.

Question 15

Can I request a specific vehicle type?

Accepted Answer

Yes. When booking, you can specify your vehicle preference — sedan, SUV, or Sprinter. We'll confirm availability and match you with the appropriate vehicle for your group size and luggage requirements.

Question 16

Are Ariston Executive Car Service chauffeurs professional and licensed?

Accepted Answer

Yes. All Ariston Executive Car Service chauffeurs are professionally trained, background-checked, and hold valid Illinois chauffeur licenses. They are required to maintain professional attire, arrive early, and uphold our standards of discretion and courtesy.

Question 17

What makes Ariston Executive Car Service different from Uber Black or Lyft Lux?

Accepted Answer

Unlike app-based rideshare services, Ariston Executive Car Service offers dedicated chauffeurs, guaranteed vehicle quality, flight tracking, meet-and-greet service, corporate billing, and a personal relationship with our team. We are a full-service executive transportation company — not a gig-economy platform. Our 5-star rating and 10+ years of service reflect that commitment.

Question 18

Is Ariston Executive Car Service discreet for executive and VIP clients?

Accepted Answer

Discretion is a core value at Ariston Executive Car Service. We regularly serve C-suite executives, legal professionals, and VIP clients who require confidentiality. Our chauffeurs are trained to maintain privacy and professionalism at all times.

Question 19

How is pricing structured for black car service in Chicago?

Accepted Answer

Pricing depends on the service type, vehicle, distance, and duration. Airport transfers are typically flat-rate. Hourly charter is billed by the hour with a minimum. Point-to-point transfers are priced by zone. All quotes are provided upfront with no hidden fees — tolls, gratuity, and wait time policies are disclosed at booking.

Question 20

What is your cancellation policy?

Accepted Answer

Cancellation policies vary by service type. Generally, cancellations made 24 hours or more before pickup are fully refunded. Late cancellations or no-shows may incur a fee. Full details are provided at the time of booking.

Question 21

Do you charge extra for flight delays?

Accepted Answer

No. We track your flight and adjust pickup time automatically. Standard complimentary wait time is included for all airport pickups.  All Flight Domestic Arrivals have a 60 minute complimentary waiting time starting from the moment the flight lands. All International Arrivals have a 90 minute complimentary waiting time from the moment the flight lands. 
Waiting time is calculated based on actual flight touching ground.

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