Frequently Asked Questions

Ariston Coach Black Car Service offers a more luxurious service and better customer service than any taxi or rideshare. The chauffeur will be on location and wait for you, unlike taxi or rideshare where you wait for them to show up. Our chauffeurs are professional and courteous. We do not offer any share rides, therefore you will have your own private car service and chauffeur. The feeling of getting inside and riding in a pristine vehicle. No meters here, we work with flat rates so there are no surprises. You always know what to expect from us. Riding with Ariston Coach Black Car Service will make you feel elegant and royal. Our vehicles are newer and much more comfortable. Our chauffeurs are professional, well mannered, considerate, well dressed, polite, respectful etc.. Just some exmaples.

No. We do not charge or add any chauffeur Gratuity (Tips) to our rates. Gratuity (Tips) is at customer discretion.

All airport arrivals are standard curbside pickup unless Meet And Greet Service is requested. Upon arriving at the airport you will receive a text with the chauffeurs info and contact number. Communication is key. This way you can communicate directly with your chauffeur and let them know when you have your luggage and are ready for pickup. Chauffeur will need to know which door you will be coming out from. It normally takes 7-10 minutes for the chauffeur to arrive at the terminal curbside. For Meet And Greet Requests the chauffeur will meet the clients inside terminal baggage claim with sign. Chauffeur will help with any luggage and walk to the parking garage where the vehicle will be parked. 

Meet And Greet Service is available upon request. With this service the chauffeur will meet the client in the terminal baggage claim area with a sign. Chauffeur will help with any luggage and accommodate with any request to the vehicle in the parking garage. 

Curbside Pickup at the airport is standard for all airport arrivals. When you have your luggage and are ready for your chauffeur to pick you up, just let us know which door you will be coming out of at the terminal and the vehicle will pull up outside that door. Usually take about 7-10 minutes for the vehicle to pull up.

We require 24 hours advance notice for all cancellations to avoid any charges.

Yes. Child car seats are available upon request for an additional fee.

Yes. Whether it will be a preferred bottled water, soda, child car seats, etc let us know ahead of time and it will be in the vehicle waiting for you.

We Provide Service 24/7.

Our vehicles are no more than 3 years old with most being within a year or two old if not newer. Every vehicle is immaculately maintained. We use Cadillac XTS, Lincoln Continental, Lincoln Aviator, Lincoln Navigator, Ford Expedition and the Chevy Suburban are some of the main vehicles in our fleet. Vehicle requests are based upon availability.

We service all of Chicago and Suburbs. We will also service surrounding states as long as the pickup or drop off address is in Illinois.