Frequently Asked Questions

Executive Black Car Service is another option for getting from point A to point B in a more safe, luxury, comfortable vehicle. Client preference all depends on what they are looking for. Ariston Coach Executive Black Car Service offers a more luxurious service and better customer service than any taxi or ride share. It is a whole different service experience overall. Riding with Ariston Coach Black Car Service will make you feel elegant and royal. Our vehicles are newer and much more comfortable. The chauffeur will be on location waiting for you, unlike taxi or rideshare where you will wait for them to show up. Our chauffeurs are professional and courteous. We do not offer any share rides, therefore you will have your own private car service and chauffeur. The feeling of getting inside and riding in a pristine vehicle is unmatched by any other service. No meters here, we work with flat rates so there are no surprises. You always know what to expect from us. Our chauffeurs are professional, well mannered, considerate, well dressed, polite, respectful etc.. Just some examples.

All airport arrivals are standard curbside pickup unless Meet And Greet Service is requested. Upon arriving at the airport you will receive a text with the chauffeurs info and contact number. Communication is key. This way you can communicate directly with your chauffeur and let them know when you have your luggage and are ready for pickup. Airport regulations require Livery vehicles to remain in a staging area until their Passenger is ready to depart. Vehicles are not allowed to park at the terminals. If Airport Security directs the Chauffeur to leave and circle the terminals again, the arrival of your vehicle will be delayed and additional charges will apply.  For Meet And Greet Requests the chauffeur will meet the clients inside terminal baggage claim with a sign. Chauffeur will help with any luggage and assist to vehicle where it will be parked in the airport parking garage.

Meet And Greet Service is available upon request for an additional charge to the base rate. With this service the chauffeur will meet the client in the terminal baggage claim area with a sign. Chauffeur will help with any luggage and assist to vehicle where it will be parked in the airport parking garage.

All airport arrivals are standard curbside pickup unless Meet And Greet Service is requested. Upon arriving at the airport you will receive a text with the chauffeurs info and contact number. Communication is key. This way you can communicate directly with your chauffeur and let them know when you have your luggage and are ready for pickup. Airport regulations require Livery vehicles to remain in a staging area until their Passenger is ready to depart. Vehicles are not allowed to park at the terminals. If Airport Security directs the Chauffeur to leave and circle the terminals again, the arrival of your vehicle will be delayed and additional charges will apply.  

Our online rates are all inclusive flat rates. No tolls, tips or taxes to worry about. If Clients would like to tip extra they can do so directly with the drivers, or request to add or change the amount of Chauffeur Gratuity (Tips) to the bill, by confirming promptly via e-mail to info@aristoncoach.com referencing your reservation number, or just give us a call to adjust billing.  Chauffeurs understand that they must provide outstanding service to our clients and their guests at all times. 

We understand that our clients have no control over flight delays and cancellations and we do our best to accommodate all situations. Therefore if a flight gets delayed please contact us immediately so we can update the scheduled pickup time.  As we try to accommodate every single situation and understand these unfortunate situations we hope our clients will do the same as all our chauffeurs work on a pre arranged schedule every day.

We require a minimum 24 hours advance notice for Sedan and SUV orders, and a minimum of 72 hours advance notice for the 14 pax Executive Van, long distance and hourly charter orders to avoid any charges.

Yes. Child car seats are available upon request for an additional fee.

Yes. We do our best to accommodate all special requests, whether it will be a preferred bottled water, soda, child car seats, etc. let us know ahead of time and it will be in the vehicle waiting for you.

We Provide Service 24/7.

Some of our featured vehicles are the Cadillac XTS, Lincoln Continental, Lexus ES, Lincoln Aviator, Lincoln Navigator, Ford Expedition and the Chevy Suburban. Vehicle requests are based upon availability. Vehicles may be upgraded without notice to client for no additional charge. Our vehicles are no more than 3 years old with most being within a year or two old if not newer. Every vehicle is immaculately maintained. We want all our clients to enjoy the feeling of stepping inside a newer, refreshed vehicle every time. 

We service all of Chicago and Suburbs. We will also service surrounding states as long as the pickup or drop off address is in Illinois.